- We do not offer trial services for our products. Opened packages are ineligible for returns or refunds for reasons unrelated to quality.
- Returns are not accepted for damages due to personal handling, such as self-altered sizes or improper storage.
- Products damaged through unauthorized repairs, misuse, neglect, accidents, alterations, or improper installation are not eligible for return.
- Non-compliance with Time Movement’s return policy, including unauthorized returns, absolves Time Movement of responsibility for re-delivery or refunds. We reserve the right to dispose of such goods.
- Product images and descriptions are for reference only. Variations due to lighting and color discrepancies may exist between the website images and the actual products. The actual product prevails.
- Products signed for over 48 hours are not eligible for return.
- To initiate a return, contact our customer service at [email protected] for a Return Merchandise Authorization (RMA) number. Returned products must be well-packaged, using original or suitable packing materials to prevent damage.
- Upon receipt, your return will be inspected, a process that may take up to fourteen (14) business days. We will notify you via email once your return is processed.
- Return shipping and insurance costs are your responsibility. We recommend a trackable shipping method.
- Damages or losses due to improper return handling are the buyer’s responsibility. Time Movement offers no compensation for such cases.
- Returns must include all original packaging, accessories, labels, manuals, invoices, and the delivery receipt. Incomplete returns, or those with damaged/lost packaging, will not be processed.
- Purchases made directly from our store are not subject to this exchange policy.
- Time Movement reserves the right to modify these policies without prior written notice.
- For returns, send the product, original box, accessories, and gifts to:
Lot G-43, Ground Floor,
Mitsui Shopping Park Lalaport BBCC,
Bukit Bintang City Centre,
No. 2, Jalan Hang Tuah, 55100 Kuala Lumpur.
Used or damaged products will not be accepted.
QUESTIONS: For queries about our return policy, reach us at:
Phone: +6019 277 7260
Email: [email protected]
Lost Item Policy: Your Peace of Mind
- Fully Covered: In the unlikely event that your item is lost during delivery, we will fully bear the cost and provide a full refund.
- Hassle-Free Resolution: Simply contact our customer support team, and we will handle the rest to ensure your satisfaction.
